We’re committed to providing our clients with the most effective internet shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our clients while working on your feedback and we are always prepared to go above and beyond for our customers.
Returns
We are pleased to assist you with returns subject to the following criteria:
The goods should be bought only from earbuds.ie and not in any other retailer be it online or offline.
Return requests ought to be raised within 30 days of the date of delivery. We will not be able to offer you a refund or exchange for any orders which exceed the 30 days refund period.
Faulty products must be cleaned from dirt, dust, sweat, and earwax before being return and in original packaging.
Products should be unused with all of the tags and packaging should remain intact and must be sent in addition to the products.
Merchandise should reach us within 3 days and maintain the condition.
Kindly note that during the sale, certain rules will apply for arriving on sale product; If the correct product was delivered, just in case we deliver the wrong product we will accept the return. Unfortunately on sale products, cant is refunded.
Delay in receiving the order
If you don’t receive your goods and you can not monitor it, we advocate reaching us by mail so that we can assist you with appropriate details. We shall handle such problems rigorously and take necessary actions to solve it at the first.
In this event, we can cancel your order and process your own refunds the cash in your bank account or monitor your order and expedite the dispatch.
You will not be entitled to any cash refunds as per our policy.
Return Is Only Going to be made in the bank account
Once approved as a qualified return, we’ll initiate the refund for your trade and in case of an exchange we will upgrade your details and ship you the ideal products. In either scenario, your return or exchange problem is going to be closed within 1-2 weeks of the receiving of the return package from you.
You’ll be responsible for paying for your shipping costs for returning your item. The return address is said on the label.
Depending upon your location, the time it may take for your traded product to reach you may vary.
Refunds:
We may provide Refunds in case of:
1). In some specific situations, partial refunds may be granted if appropriate (Damage or missing part).
3). Return of products purchased by the Customer, subject to eligibility for return.
4). Shipping prices are non-refundable. If you receive a refund, the expense of return shipping will be deducted from your refund.
5). On-sale items will not be refunded.
6). Refunds will only be made in your Bank account.
Refund Timelines
We usually initiate eligible refunds within 14 working days from receipt of merchandise at our warehouse.
Notice
Since the goods are displayed on the internet on different screen resolutions, there may be possibilities that colors or name or design of the product delivered may vary in actuality. Customers are requested to see all the details and disclaimers on the product page before placing the order.